FAQ
Questions, answered
The things people most often ask before they get started. Can't find yours? Our team is a message away.
How does the matching work?
You tell us your interests, language, personality preferences and availability. We then recommend carers ranked by how well they fit — each with a clear "why this match" — and you can also browse everyone available.
Are your carers checked?
Yes. Every carer is police-checked, reference-verified and interviewed before they join, and we keep their credentials current.
Can I book care for my parent?
Absolutely. You can manage care for one or more loved ones from a single account, see every visit, message the carer and handle billing on their behalf.
What does it cost?
Pricing is indicative and starts from $45.00/hr in AUD (including GST), depending on the support you need. You only pay once a visit is complete, and there are no lock-in contracts.
Can I choose the same carer each time?
Yes — once you find someone you click with, you can set a recurring schedule and choose "always match me with this carer".
What if I need to cancel or reschedule?
You can reschedule or cancel from your account. Cancellations are free up to 24 hours before a visit.
Can I try it before committing?
There's no commitment. Book a one-off visit first, and continue only if it feels right.