Our policies

How Birchmere collects, uses, stores, discloses and protects your personal information, and the rights you have over it under Australian privacy law.

The standards of behaviour every Birchmere carer agrees to uphold to keep care safe, respectful and trustworthy.

Birchmere's commitment to a safe environment for carers and clients, and the shared responsibilities that keep everyone safe.

The terms governing the working relationship between Birchmere and its carers, covering pay, availability, insurance, compliance and ending an engagement.

How to change or cancel a booking, the notice we ask for, and when a refund applies for prepaid visits.

How clients, families and carers can raise concerns or give feedback, and how Birchmere responds — fairly, confidentially and without detriment.

The terms on which you use the Birchmere website and book care, including payment, cancellations, liability and dispute resolution.

Our commitment to making Birchmere usable for everyone, including older people and people with disability.