Services Plumbing
Plumbing
Drips, leaks and blockages fixed by a licensed plumber, with a clear explanation.
- A care coordinator calls within 2 business days
- Matched by interests, language and personality
- Police-checked and vetted companions
- No ongoing contract for everyday support
Sound familiar?
If any of these sound like you, or someone you love, we'd love to help.
The tap has been dripping for weeks.
I'm not sure who I can trust to come into my home.
I'd like someone who'll tell me what's wrong, without a fuss.
How it goes
Every visit is different, so think of this as an example.
It starts with a conversation
A coordinator meets you, in your home where we can, before any care starts, to learn what a good day looks like for you.
Your plumber arrives
Your plumber arrives, listens to what's been happening and has a look before any work begins.
Time together
They fix the problem, check it's working and explain what they found. Anything bigger is talked through with you first.
After every visit
Your companion writes a short summary before they leave: what was done, how you seemed and anything worth passing on. It appears in your account straight away.
What it can look like
Who it suits. Anyone with a leak, a blockage or a tap that needs fixing by a licensed plumber.
- Fixing a dripping tap or a leaking pipe
- Unblocking a sink, shower or toilet
- Repairing a toilet that keeps running
- Fitting a new tap or showerhead
Matched to you, not just your task
We choose companions for who they are as well as what they do: shared interests, language and personality. Your care coordinator talks it through with you and explains why they suggested each person.
For example
If you'd rather deal with someone calm and unhurried who explains things plainly, your coordinator looks for a plumber with that manner.
- Shared interests
- Same language
- Personality fit
- Shared hobbies
- Chatty or calm
- Right days & times
Good to have in your corner
Carefully checked companions
Every companion completes a National Police Check, identity verification and two reference checks. Where a State or Territory operates a Working With Vulnerable People scheme covering this work, our companions hold that clearance as well.
Someone to call
Your care coordinator is a phone call away for any questions. We're here Monday to Friday, 8am to 7pm your local time.
Plans can change
Need to change or cancel a visit? That's okay, plans change. Give us two business days' notice and we'll reschedule, or you won't be charged.
What our companions don't do
- Companions only provide support they're trained, qualified and insured to provide, and will decline anything outside that.
- No clinical or nursing care, such as injections, wound care, or catheter and stoma management, unless we've told you in writing that it's available to you.
- Companions can remind you that medication is due, but they don't administer it.
- Everyday companion visits don't include heavy cleaning, work at height or home repairs. Gardening, handyman, painting, electrical and plumbing work are their own services, booked separately.
- Electrical and plumbing work is only ever done by a licensed electrician or plumber.
- If you need support we don't provide, tell us and we'll help you find a suitable provider.
Birchmere is not an emergency service. In an emergency, call 000.
Is the plumber licensed?
Plumbing work is done by a licensed plumber, and we check their licence is current.
What if I have a burst pipe?
Birchmere is not an emergency service. If you can, turn the water off at the mains, then call us so we can talk through what we can arrange. In an emergency, call 000.
Will I meet my companion before the first visit?
Your care coordinator introduces your companion and tells you a little about them, so you know who is coming before they arrive.
Are your companions checked?
Every companion completes a National Police Check, identity verification and two reference checks. Where a State or Territory operates a Working With Vulnerable People scheme covering this work, our companions hold that clearance as well.
Trust & safety →What if I need to cancel or reschedule?
Need to change or cancel a visit? That's okay, plans change. Give us two business days' notice and we'll reschedule, or you won't be charged. Inside two business days we charge 60% of the visit, capped at 4 hours. We waive it for hospital admission, illness, death or serious illness in the family, or emergencies.
Cancellation details →Other ways we can help
Would you like to deliver this kind of care? See carer roles
Guides that might help
Free to read online or download.
Guide2 min read
Getting small jobs done around the home
How to tackle the odd jobs at home, and when to call a licensed electrician or plumber.
Want to talk it through?
A care coordinator will call you within 2 business days. Real human, no scripts, no obligation.
Get started